Our consumers are the sole purpose of our being here.

To uphold and embrace the charter of aged care rights and the 8 standards of care and service delivery. 

To provide a safe environment for all persons in a friendly and homely atmosphere.

We offer a planned team approach by all workforce, allied health services and community services to enable our consumers to have a comfortable, fulfilled lifestyle.

The consumer’s ethnicity, spirituality, culture, sexuality and relationship status is valued and respected with the care and services we provide.       

We will communicate, listen and respect the consumer’s choices when providing care. We as an organisation will provide the right care and services for the individual. We will understand your culture, and acknowledge individuals are different, and be actively aware and respectful of these differences when planning and delivering the care and services.  

The needs and abilities of each consumer will affect the kind of information and how it’s communicated. There may be situations where consumers won’t be able to have unlimited choice, such as if their choice negatively affects other people or serious risk and harm to themselves. We as the team will take a balanced approach to managing risk and respecting the consumer’s rights, known as Dignity of risk. If a consumer makes a choice that is possibly harmful to them, we will help the consumer /representative understand the risk and manage the risk as much as possible to allow the consumer to live the way they choose.

To provide education and skills assessments to workforce to ensure they are appropriately trained to provide the highest quality of care in a professional and respectful manner.

To maximise security of tenure for all consumers in a setting appropriate to their needs