Mission Statement

Clendon Care commits to a culture of safety, inclusivity, and quality. Our goal is to ensure high standards of care by implementing robust governance systems for safety and quality management. We hold ourselves accountable at all levels, promoting active older persons involvement in care decisions and service design to respect and uphold their rights.

Our team is professionally equipped, adhering to best practices to deliver superior care. Through clear communication, we make our vision and values known to all stakeholders, ensuring alignment and shared objectives. Our governance frameworks support staff education and encourage a transparent, risk-aware environment conducive to continuous improvement.

 We engage with older persons for feedback, integrating their insights into our care planning and services, aiming for responsive and personalised care solutions. Continuous monitoring of our safety culture and investing in staff training are key to our approach, ensuring we not only meet but exceed quality standards.

 In summary, Clendon Care is dedicated to providing a safe, inclusive, and high-quality care environment, characterised by our commitment to excellence, accountability, older person engagement and continuous improvement.

 Vision

To be recognised as a leader in aged care, setting the standard for safety, inclusivity, and quality in every aspect of our service. We envision a future where all older persons in our care live dignified, respected, and fulfilled lives, supported by skilled and compassionate professionals.

Values

 1. Safety: Ensuring a secure environment where risks are managed proactively, and care is delivered with the utmost precaution to prevent harm.

2. Inclusivity: Embracing diversity within our community, ensuring everyone feels valued, understood, and included, regardless of their background, beliefs, or needs.

3. Quality: Committing to the highest standards of care through continuous improvement, innovation, and adherence to best practices.

4. Accountability: Holding ourselves responsible for the well-being of our residents, with clear roles and responsibilities at every level of our organisation.

5. Engagement: Actively involving older persons and their families in decisions about care and services, ensuring their needs and preferences are at the centre of what we do.

6. Professional Development: Investing in our staff through education and training to enhance their skills and knowledge, ensuring they are well-equipped to provide exceptional care.

7. Transparency: Maintaining open lines of communication with all stakeholders, providing clear and honest information about our practices, policies, and performance.

8. Compassion: Approaching all aspects of care with empathy and kindness, ensuring every individual is treated with respect and dignity.

 The above vision and set of values guide Clendon Care in its mission to provide a safe, inclusive, and high-quality care environment, characterised by excellence, accountability, and continuous improvement.